Difficult conversations often require us to develop our communication skills. Conversations with a boss, an employee, or our relatives, if they concern topics that can bring out negative emotions in the other person, are considered the complicated ones. Developed communication skills and management of one’s stress levels certainly have a positive impact on the outcome of such a conversation. We would like to share with you some tips that can be used for almost any escalation. - Controlling emotions An essential element, influencing the quality of the dialogue and introducing an atmosphere of calm conversation. - Active listening Often instead of listening, we think about our response, missing the meaning of the other person’s statement, their body language, the emotions that drive them. - Compliment As an ideal introduction to a difficult conversation – appreciation of the other person often helps to balance discussions in such a way as to achieve the best possible compromise. - Asking questions It allows you to better understand the other person’s perspective. - Writing down your thoughts and goals It helps to defuse emotions and prepare a strategy. - Looking into the other person’s eyes It is a sign of sincerity and courage and often affects the other person more than the words spoken. - Taking a break Sometimes during the conversation, it is worth taking a break to calm down and remind yourself of the goals you want to achieve.